Integrating physical and virtual retail experience
Nibiru partnered with us to create a centralised digital platform for merchants to gain traction with their customers.
We guided them through the process of designing a website and an app to boost their entire service experience.
- Field Research
- Service Design
- Digital Design
- Customer Engagement Training
- In-depth research on merchants, customers and competitors to boost the usage of the service.
- Optimised the User Experience and User Interface (UX/UI) of the web and app design.
- User testing to optimise the app experience.
- Marketing strategies to launch the service to customers.